Privacy Policy

Last Updated: May 2026

This Privacy Policy explains how Wren Energy Limited ("Wren Energy", "we", "us", or "our") collects, uses, and protects your information when you visit our website or submit a query for a solar or electrical installation.

1. Who We Are

We are Wren Energy, a certified UK residential electrical and renewable energy installer. For the purposes of UK data protection laws (UK GDPR and the Data Protection Act 2018), we are the "Data Controller" of the personal information you provide to us.

Contact Details:

2. What Information We Collect

Because our website is strictly for information and requesting quotes, we only collect what is absolutely necessary:

  • Identity Data: Your first and last name.
  • Contact Data: Your email address, phone number, and installation address.
  • Technical Data: Basic analytics, such as your IP address, browser type, and how you navigate our site.

3. How We Use Your Data

We do not sell your personal data. We only use your information for the following purposes:

  • To provide a quote: When you fill out our query form, we use your contact and address details to assess your property and generate a proposal (using our trusted software).
  • To communicate with you: To answer your questions, send your quotes, and arrange surveys.
  • To improve our website: We use anonymous technical data to ensure our site runs smoothly and securely.

Our Lawful Basis: We process your query data under the basis of "Legitimate Interests" (to respond to your direct request for our services) and "Contract" (taking steps prior to entering into an installation agreement with you).

4. Who We Share Your Data With

We keep your data strictly within Wren Energy, with the exception of trusted third-party software providers required to run our business. This includes:

  • Quoting & Design Software: (e.g., OpenSolar) to generate your bespoke installation proposal.
  • Internal IT & Email Providers: Secure cloud infrastructure that hosts our website and emails.

All third parties are legally bound to keep your data secure and use it only for the exact purpose we specify.

5. Data Security & International Transfers

We take the security of your data seriously. We use professional-grade encryption and secure cloud infrastructure to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

To ensure the highest levels of performance and security, your personal data (including quotes, addresses, and phone numbers) may be transferred to, and stored on, secure servers located within the **European Economic Area (EEA)**. We ensure that all such transfers are protected by appropriate safeguards in compliance with UK and EU data protection laws.

6. How Long We Keep Your Data

If you request a quote but decide not to proceed, we will safely delete your contact information after 12 months. If you become a Wren Energy customer, your data will be securely transferred to our operational systems, where we are legally required to keep installation and warranty records for up to 10 years to comply with NAPIT, MCS, and HIES regulations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to fix any mistakes in your data.
  • Erasure: Ask us to delete your data (the "right to be forgotten").
  • Objection: Tell us to stop contacting you.

To exercise any of these rights, please email us at privacy@wren-energy.com.

If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.